Which MINI Cooper and which manual?
The year and body style help identify the appropriate information. MINI publishes original owner's manuals. Use the one for your car and check how it describes the key functions.
The US-market Convertible MY17 manual explains that it also covers optional and country-dependent equipment. A feature described in that manual is not proof that every MINI Cooper of the same year has it.
Comfort Access versus remote buttons
The Convertible MY17 manual distinguishes unlocking with remote buttons from Comfort Access. If one works and the other fails, explain that difference before requesting a replacement key.
For a spare, specify whether the new key must also provide your car's existing access functions. Test these alongside unlocking, locking and starting when the work is complete.
What to ask when ordering another smart keyYour MINI cannot recognise the remote: what changed?
The Convertible MY17 manual lists a depleted battery, metal objects and interference from electronic equipment among situations that may affect remote recognition. These are possibilities in that particular manual, rather than a diagnosis of your fault.
Explain whether the problem occurs in one location or elsewhere too, and whether a second key is available for comparison. Mention any preceding drop, moisture exposure or key modification, together with the vehicle message.
Describe recognition, remote and starting problemsMaking a spare when one MINI Cooper key remains
Show the existing key and explain its functions. Ask for a quote stating what the spare includes: a mechanical part if required, and access functions if ordered.
If you only want a new case for a working key, say so beforehand. A case, new remote and additional key matched to the vehicle involve different work.
Spare keys: included work and final checksA lost MINI key or a key inside a locked car?
If the working key is inside, explain that the car is locked with the key in it. If every key is lost, say no key is available and describe the car's condition. Options depend on the year and system and are checked before scheduling.
The videos below show a MINI Cooper and key on location. They provide the business's original footage; the treatment and compatibility for your MINI are discussed individually.
Replacement enquiries when no working key is availableMINI Cooper in original footage
Full playback and original footage details are available on each video page.
Official information for further reading
Sources refer to the particular versions, years and markets identified. Use the manual appropriate to your own vehicle for operating instructions.